Eneco is a major Dutch energy provider with over two million customers. As our launching partner, they have helped us reach hundreds of thousands of households across the Netherlands. Eneco fueled our journey in smart energy.
But Eneco profited as well; we took their customer relationships to a whole new level. Their customer interactions went from an annual six-minute transaction to daily positive interactions. On top of that, their churn rate lowered by 60% and their NPS (Net Promoter Score) increased by 30 points.
“Toon isn’t just helping us be more innovative, they are helping us evolve our business, helping us forge real relationships with our customers.”
– Erik van Engelen, Managing Director Consumer Market, Eneco.
Visit eneco.nl/toon for more information.
In 2016, Engie Electrabel and Quby partnered up to develop the new smart thermostat called Boxx for the Belgium market. The Boxx smart thermostat is widely available to Belgian customers.
"Quby is a leading player in the European smart home industry and provides us with a safe, simple and attractive product that has a proven track record in the Netherlands. We are delighted to partner with them and to help our customers save energy and to open up a new way of connecting with our customers."
– Bruno Defrasnes, Manager GO4Services, Engie Electrabel.
Visit engie-electrabel.be/nl/boxx for more information.
Repsol, then named Viesgo, partnered with us in October 2017. This innovative utility company focuses on delivering quality services and customer satisfaction. Repsol believes Toon provides a unique value: it increases customer loyalty and paves the way for future innovations.
“We are pleased to offer a great new solution to our customers. With this partnership, we pursue the objective of helping our customers be more efficient as well as helping them connect to the future.”
– Javier Anzola, General Director of Liberalized Markets, Repsol.
Visit termostatoviesgo.com for more information.